Full lifecycle management
Deposits supports full lifecycle management for both standard and fixed terms deposits accounts.
Product characteristics can be handled at the account level, allowing you to respond to new market conditions or to attract new customers, without altering existing customers or working with advanced customer segmentation.
ApplicationWeb
Establishment of deposit accounts for retail customers is started via an ApplicationWeb, which can be integrated with your existing web sites.
Applications and onboarding are processed automatically by lookups against third parties for obtaining information about credit scoring and screening of PEP and sanctions lists. During the process, the customer must answer standardized questions in accordance with the bank's mandatory Know Your Customer process.
It's possible to use a function for enhanced customer control as extra security before a final decision on establishing a customer relationship is made. This requires a "four-eye" control before the application is processed further. You can choose to use enhanced customer control on all applications based on data obtained from third parties or based of answers to questions from the customer during the process.
If establishment of the new customer relationships and deposit account are approved, the account number is automatically reserved, correct documents are produced and sent as part of the digital signing order to be signed with BankID. After completion of the signing, a deposit account is created, a welcome letter is sent out and the customer is sent to My Pages. The account will be opened online and can be used immediately. All enquiries, updates, and capitalization of transactions will be updated real-time.
People who are rejected for the establishment of customer relationships and deposit accounts receive this directly in ApplicationWeb or by email.
MyPage
The customer logs in using BankID and gets access to the following functionality:
Overview
Overview over the account with details such as balance and interest rate.
Transactions
List of all credit and debit transactions.
Documents
Agreement documents.
Lifecycle handling of accounts
From account opening, the core solution will handle:
The complete lifecycle of the account
Credit and debit transactions
Calculation and bookkeeping of interest and withdraw fees
The generation of account statements
Report generation (like The Norwegian Banks’ Guarantee Fund), as well as tax reporting
Automated GDPR
The core solution will also facilitate for self-service via APIs against MyPages based on an API first strategy.
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