The Challenge
When Swiss Life in 2017 (then NRP) wanted to move their business up the digital ladder, they had three motivations cooperating with a digital provider.
Firstly, as an investment firm they are subject to the Norwegian Anti Money Laundering Act, and a solution for handling AML/KYC was necessary.
The second motivation was digitisation of customers interaction, to create user-friendly and seamless processes for their clients.
The third motivation was the need for a CRM solution adapted to their needs, connected to other aspects of the customer journey, such as project management onboarding.
The Solution
Based on Swiss Life and their client’s needs, our AML & KYC Management solution with an investor portal for client interaction and overview became the solution.
Our AML & KYC Management solution covers both CRM and compliance functionalities, which was precisely what Swiss Life needed.
As for client interaction and communication, we created an Investor Portal available to all customers. In their portal, clients can see their current value, IRR, total value and browse Swiss Life’s portfolio for projects they have not yet invested in.
This makes it easy for Swiss Life to upsell projects and for clients to expand their portfolios. Fredrik describes this overview as “attractive functionality” because it creates value for both customers and the company.
Swiss Life can effectively communicate with their clients through the portal and upload documents for signing.
The Result
In addition to getting solutions for CRM, compliance and customer interaction, Swiss Life has saved many hours converting manual tasks to automated processes.
The investor portal had been a timesaving functionality, because clients can find all the information they need about their current and possible investment. This means less time in phone calls and less time sending e-mails back and forth.
Fredrik describes the cooperation with Stacc as a learning experience and he mentions how quickly Stacc’s employees seem to grasp their needs and challenges.
I have gained a deeper knowledge for IT structures and the how tech and compliance need to work hand in hand, through our cooperation with Stacc.
Fredrik Holter
In the future, Fredrik says adding compliance functionalities to the AML & KYC solution will be a priority as regulations increase. Also, further automation throughout the solution is planned to increase the speed of internal processes.
SwissLife Asset Managers
Swiss Life Asset Managers Nordic is a top real estate manager and facilitator of investments in the Nordic market. They joined Swiss Life in 2021 through the acquisition of the real estate arm of Ness, Risan & Partners (NRP).
Stacc solutions in use
